03 Jul Sales Sprints: Service From the Inside Out – Tap Into the Full Strength of Your Team to Create Unsurpassed Customer Loyalty
Service From the Inside Out – Tap Into the Full Strength of Your Team to Create Unsurpassed Customer Loyalty
A common thread in all outstanding organizations is that service starts on the inside. Most organizations strive for client and customer satisfaction, but what about the internal customer? Is that just lip service? Over the last 30 years of working with organizations of many shapes and sizes, we have witnessed different types of service models and structures. In this session we will share best practices for delivering service and establishing a service organization that is second to none. This session focuses on enhanced customer service and relationship building skills with internal and external customers to provide service beyond expectations.
In This Session:
- Explore the service roles of internal and external customers.
- Evaluate how customer behavioral and communication styles affect service
- Listen between the lines for true meaning to solve customer concerns
- Identify levels of satisfaction and appreciate why “satisfied” isn’t enough to ensure loyalty
- Identify how customers evaluate service
- Consider service standards for your organization
- Practice skills for building comfort and rapport
Consultative Sales Sprints! – Designed to Build Sales and Service Muscle, Agility, Endurance and Effectiveness!
If you are looking for a consumable way to improve your sales and service relationships and outcomes, or are just interested in learning more about the CSC program, join us for Consultative Sales Sprints.
Consultative Sales Sprints are monthly web forums where you will learn the latest insights from experienced sales coaches while collaborating with peers to develop your sales strategies. During each forum, you will dig deep into one core consultative sales competency. You will walk away with insights that you can immediately apply to your sales interactions. Come with questions and leave with answers!
“These sprints are facilitated by coaches of the Sales Association’s Consultative Sales Certification (CSC) program and are run in a way that emulates the monthly coaching sessions of that program.” Said Jeff Arnold, Executive Director of the Sales Association. “We invite CSC graduates and anyone seeking immediate ideas on how to move their sales forward to attend.”
“CSC graduates have asked for an ongoing venue to continue to grow and share experiences after graduation. We have seen much success with this format and are enthused to be able to share the insights with all Sales Association members,” according to Marcia Gauger, co-developer of the CSC curriculum and CSC Sales Sprints.
Whether you want to just attend and soak it all in or come with a situation related to the topic to share with the group and get coaching feedback– this is your forum – Come as you are! And, be prepared to Learn More, Sell More, Earn More!
Highlights of Each Forum:
- Focused on a specific consultative selling topic and insights
- Learn key insights from certified CSC Coaches and CSC graduates
- Come with questions and leave with answers to drive your sales forward
- Open sessions for sharing ideas – insights from coaches and peers
- One hour in length
- Hosted by CSC Certified Coaches
- Held the third Thursday of each month
- 10:30AM-11:30AM Mountain
Subscription to Consultative Sales Sprints: No cost for SA members. $299./per year for yet to be members. Includes 12 forums – approximately one per month. Join as often as you like! Complimentary for CSC grads. Go to Salesassociation.org. Register for the webinar series, continue check out and enter promo code CSC2016.
Consultative Sales Sprints – Topics of Discussion (Subject to Change)
|How SMART is Your Pre-Call Intelligence?||2-16-17|
|What’s the Problem with Objections?||3-16-17|
|Get in the Game – Negotiating for Impact||4-20-17|
|Quantifying Value – The Nine Value Points You Can’t Afford to Miss||5-18-17|
|It Takes All Kinds – Behavioral Selling and Coaching||6-15-17|
|Service From the Inside Out – Tap Into the Full Strength of Your Team||7-27-17|
|De Clutter Your Territory – Make Contacts Count to Maximize Sales Efficiency||8-17-17|
|Communicating with Style||9-21-17|
|Convincer Strategies – Gain More Commitments with Advanced Sales Psychology and Persuasion||10-19-17|
|What’s Getting in Your Way of Gaining Commitments?||11-16-17|