Management and Leadership | ImpactSales
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Management and Leadership

This series focuses on the management, leadership and coaching skills to develop individuals and teams of all different makeups and levels. Help your team reach their full potential by leading and supporting behaviors that align to your culture and goals. Core skills and tools introduced include; identifying and supporting behavioral styles, managing effective communication, providing effective performance feedback, aligning team strengths to maximize effectiveness, conducting effective appraisals, promoting team emotional awareness and conflict resolution, change management and conducting effective meetings and presentations.

 

Choose from our pre-designed programs or let us craft a program specific to your team. Training programs are offered via multiple methods such as train the trainer, live training, e-learning and other blended or independent learning methods. Click on the plus icons below for program descriptions.

IT TAKES ALL KINDS FOR MANAGERS AND LEADERS

Identify what makes your team members tick – apply the right approach for successful outcomes.

 

This course introduces managers to managing behavioral styles by assessing their behavioral style and applying it to managing and coaching others. This course also provides ongoing tools for assessing behavioral styles and coaching techniques for individuals.

MANAGING EFFECTIVE COMMUNICATION

Ensure clarity of messages to avoid breakdowns in team and interpersonal communication. Develop team communication standards.

 

Solid communication skills are essential to effectively manage and lead people. Managers practice communication skills to the extent that obstacles to effective communication are recognized, communication languages are identified and mirroring and matching is practiced as a rapport and trust building tool.

INTRODUCTION TO MANAGEMENT AND COACHING FOR NEW MANAGERS OR SUPERVISORS

Adopt effective management and coaching skills.

 

Many people are promoted to management and supervisory positions because they have demonstrated excellent performance in their current positions. Often they find that their new roles require different skills than before. This course will define the tasks and behaviors of management, supervision and coaching as it relates various positions. You will learn what effective management and supervisory practices entail as well as how to make the transition from being a peer to managing peers.

EFFECTIVE COACHING AND PERFORMANCE FEEDBACK

Provide feedback and coaching in real time that makes a real difference in performance.

 

Coaching is the heart and soul of effective management and performance enhancement. Coaching incorporates the day to day opportunities to recognize, teach, support, affirm and communicate best practices.  This course will introduce learners to effective coaching methods for different employees, styles and situations. Managers will assess their coaching style, recognize various coaching opportunities, integrate individual and group coaching techniques into daily behaviors, utilize coaching techniques appropriate to each individual’s style and performance level.

CONDUCTING EFFECTIVE PERFORMANCE APPRAISALS

Avoid the dread of annual performance reviews by implementing a just in time communication and coaching strategy

 

Performance appraisals are usually a dreaded process in organizations. This should not be the case.  Performance appraisals should merely be an affirmation and confirmation of past achievements and areas of future focus. This course teaches the necessary communication requirements to ensure that performance appraisals are not a surprise, but a mutual opportunity to set goals and review accomplishments.

WE’RE ON THE SAME TEAM, REMEMBER?

Align team strengths to maximize effectiveness.

 

Learning how to function as a team is critical to any team’s success. This session begins with a simulation that will emphasize the team decision making process. From this adventure, team members will realize that decisions made as a team are more productive than those made individually. Yet, there are certain rules and activities that ensure that team decision making is productive. Skills will be introduced for leading effective teams, establishing norms, communicating effectively and evaluating the strengths of team members.

EMOTIONAL AWARENESS AND CONFLICT RESOLUTION

Recognize and positively direct emotions for positive versus negative outcomes.

 

Managers are sometimes faced with conflict in the workplace, either between them and an employee, or between the employees themselves. Knowing how to turn conflicts into positive outcomes is critical.  Sometimes these conflicts can be emotionally charged. Some researchers feel that Emotional Intelligence (EQ) is more important than IQ in determining success. Concepts of Emotional Intelligence will be used to understand reactions in self and others. Collaborative conflict resolution skills are introduced to provide positive self and relationship management skills.

CONDUCTING EFFECTIVE MEETINGS, SPEECHES OR PRESENTATIONS

This session introduces the skills necessary for planning when to hold meetings, facilitating meetings, presentation skills and media selection, and developing follow up and action plans to meetings. You will prepare meetings and presentations that appeal to various audiences and communication styles, engage your audience with planned interaction, use media and visual aids appropriately and consider logistics for remote or online meetings. Learners attend group follow-up training and coaching session held via webinar or ILT.

MANAGING CHANGE

Develop and implement a change management plan that helps team members adapt and move forward toward reaching mutual goals.

 

In this session you will learn the four stages of change and how to recognize and support employees through these stages. Change is also the largest contributor to stress levels. You will assess how you react to change and how this relates to stress. We will introduce you to specific techniques for dealing with stress and for balancing the priorities of life and work.